Return policy

As stipulated in Retail Rules (17), items such as electrical equipment, cosmetics, underwear, jewellery, furniture, games, books, medical devices, etc. fall into the list of non-refundable goods.

Please note that the vast majority of items sold in ‘Audores’, UAB shops belong to this category and are non-exchangeable and non-refundable.

If your item is included in this list, it can only be returned in the seller’s good faith and if it is of required quality.

If the item is not included in the list of non-refundable goods, the buyer has the right, without giving any reason, within 14 days from the date of purchase, i.e. the date of VAT invoice, to refuse the item subject to payment for the delivery of the goods at his expense, without prejudice to the following:

• the returned item is in the original undamaged package;
• the item is unused and not damaged;
• the item has not lost its appearance (undamaged labels, intact protective films, bags, etc.);
• the returned item is complete and has all the documentation from the manufacturer;
• when returning the items, the document proving its purchase and the warranty note (if issued) shall be submitted.

The buyer’s requirement to replace the purchased quality item with similar items or to refund the sum of money paid due to the reasons specified in Article 6.362 of the Civil Code can only be satisfied when the seller agrees with it.

Please note that if the item was purchased online, different rules provided for in Article 6.228 10 of the Civil Code shall apply.

For more information, please visit the website of the State Consumer Rights Protection Authority www.vvtat.lt.